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Frequently Asked Questions
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How can I contact customer service?You can reach our customer service team via email at simpleelectronics55@gmail.com or by phone at 9392342638. Our support hours are 9AM to 7PM.
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Where are you located?Our main office is located at Float no 22A 3rd floor, Avanthi Nagar thota, Borabanda, Hyderabad, Telangana, 500018.
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What is your return policy?We accept returns within 3 to 5 days of delivery. Items must be unused, in the original packaging, and in the same condition as when you received them. Certain items are non-returnable, such as gift cards and downloadable software products.
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How do I return an item?To initiate a return, contact our customer service at simpleelectronics55@gmail.com or 9392342638 with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
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Who pays for return shipping?You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
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When will I receive my refund?Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 days and credited to your original method of payment.
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Can I exchange an item?We only replace items if they are defective or damaged. If you need to exchange an item, contact us at simpleelectronics55@gmail.com or 9392342638.
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Do I need an account to place an order?While you can place an order as a guest, creating an account allows you to track orders, save shipping addresses, and view your order history.
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How do I create an account?Click on the "Sign Up" or "Create Account" button on our website and follow the prompts to register.
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How do I reset my password?If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
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Are all products covered by a warranty?Yes, our products are covered by a 0 to 6-month warranty against defects in materials and workmanship. Please refer to the product page for specific warranty details.
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How can I find more information about a product?Detailed product information, including specifications and features, can be found on each product page. If you have further questions, please contact us at simpleelectronics55@gmail.com or 9392342638.
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Do you offer technical support for your products?Yes, we provide technical support for all our products. Contact our support team at simpleelectronics55@gmail.com or 9392342638 for assistance.
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How do I place an order?To place an order, browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
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Can I cancel or modify my order after placing it?If you need to cancel or modify your order, please contact us immediately at [Email Address] or [Phone Number]. We will do our best to accommodate your request, but once the order has been processed, we cannot make any changes.
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What payment methods do you accept?We accept [List of Payment Methods, e.g., credit cards, debit cards, PayPal, etc. and Cash on Delivery].
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What are your shipping options and costs?We offer standard and express shipping. Shipping costs vary based on your location and the weight of your order. Free standard shipping is available on orders over 1000. Exact rates will be displayed at checkout.
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How long will it take for my order to arrive?Delivery times vary based on the shipping method chosen. Standard shipping typically takes 2 to 5 business days, while express shipping takes 2 to 3 business days.
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Can I track my order?Yes, once your order has been shipped, you will receive an email with tracking information. You can track your order using the provided tracking number.
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Do you ship internationally?Yes, we ship to India. Please note that customs and import duties may apply and are the responsibility of the customer.
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